Privacy Policy

Last Updated: June 22, 2026

1. Introduction

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how SAMURAI SWORD TOKYO ("we", "us", or "our") collects, uses, stores, and discloses information obtained through our websites, inquiry channels, and related services.

By using our websites or contacting us via email, WhatsApp, Instagram, LINE, or any other communication method, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Name
• Company or store name
• Email address
• Phone number
• WhatsApp, LINE, Instagram, or other account information
• Country or region
• Inquiry details
• Order and transaction history
• IP address
• Browser and device information
• Website usage data
• Any other information you voluntarily provide

3. Purpose of Use

We use the information we collect for the following purposes:

• Responding to inquiries
• Providing wholesale price lists and product information
• Processing orders and shipments
• Customer management
• Improving our products and services
• Marketing and access analysis
• Measuring advertising performance
• Preventing unauthorized or fraudulent use
• Complying with applicable laws and regulations
• Other purposes reasonably necessary for legitimate business operations

4. Legal Basis for Processing

Where required under applicable laws, we process personal information based on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations

5. Disclosure to Third Parties

We do not sell your personal information.

We may share necessary information with the following categories of service providers or parties, only to the extent required:

• Shipping and logistics companies
• Payment service providers (e.g., PayPal)
• CRM and customer-support providers
• E-commerce platform providers
• Analytics, advertising, and marketing service providers
• Hosting, CDN, and cloud service providers
• Legal, accounting, or other professional advisors
• Public authorities, where disclosure is required by law

6. Cookies, Analytics, and Tracking Technologies

Our websites may use cookies, pixel tags, scripts, SDKs, and similar technologies for purposes such as:

• Providing website and store functionality
• Improving security
• Access and usage analysis
• Conversion and advertising performance measurement
• Marketing analysis
• Customer support

The services we use include, but are not limited to:

• Google Analytics
• Google Tag Manager
• Google Ads
• Meta (Facebook / Instagram) Pixel
• Kommo (CRM)
• Shopify (e-commerce platform)
• Cloudflare (hosting, content delivery, and security)

These services may collect data related to your access to and use of our websites. You may restrict or disable cookies through your browser settings. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

7. Customer Management and Communication Records

We use CRM systems and various communication tools to handle inquiries and manage customer relationships. Communication channels may include:

• Email
• WhatsApp
• Instagram
• Facebook Messenger
• LINE
• Contact forms
• Other communication methods

Communication history may be stored for customer support, service improvement, transaction management, and fraud prevention.

8. International Data Transfers

We are based in Japan. Accordingly, your information may be stored and processed in Japan or in other countries where our service providers are located. We take appropriate safeguards to protect such data.

9. Retention Period

We retain personal information for as long as necessary for the following purposes:

• Customer support
• Transaction management
• Compliance with laws and regulations
• Dispute resolution
• Fraud prevention

The retention period may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

• Right to access
• Right to request correction
• Right to request deletion
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details in Section 14.

11. Region-Specific Rights

• EEA / UK residents: You have the rights described above under the GDPR / UK GDPR, including the right to lodge a complaint with your local data protection authority.
• California residents: We do not sell your personal information. You may request access to or deletion of your personal information as provided under the CCPA/CPRA.

12. Children's Privacy

Our products and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Security

We implement reasonable technical and organizational measures to prevent unauthorized access, leakage, alteration, loss, or destruction of personal information. However, no method of transmission over the Internet can be guaranteed to be 100% secure.

14. Contact Information

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective when the updated version is posted on this page.